Policies and Procedures

1.1 Infection Control

• All staff must follow hand hygiene protocols before and after patient contact.
• Personal Protective Equipment (PPE) must be worn according to risk assessment and clinical requirements.
• Surfaces, equipment, and patient areas must be cleaned and disinfected according to schedule.

1.2 Medication Management

• Medications are stored securely and administered according to prescriptions and professional standards.
• Errors or incidents must be reported immediately using the incident reporting system.
• Staff must document all medication administration accurately in the patient record.

1.3 Patient Assessment and Care Planning

• Every client receives an initial assessment to identify needs, risks, and goals.
• Individualised care plans are developed, reviewed regularly, and updated as required.
• Care delivery is monitored for effectiveness and safety.

2.1 Staff Responsibilities

• All employees must understand their roles, follow procedures, and maintain professional conduct.
• Attendance, punctuality, and proper communication are mandatory.

2.2 Documentation and Record Keeping

• Client records must be complete, accurate, and confidential.
• Digital and physical records are stored securely and accessible only to authorised personnel.
• Documentation must comply with regulatory and legal requirements.

2.3 Health and Safety

• All staff must follow workplace safety rules, including incident reporting and hazard identification.
• Fire safety and emergency evacuation procedures must be understood and practiced regularly.
• Equipment must be maintained, inspected, and used according to manufacturer and regulatory standards.

• Clients have the right to dignity, respect, and informed consent in all care.
• Personal information is treated confidentially, in compliance with Australian Privacy Principles.
• Complaints and feedback are welcomed and addressed promptly and fairly.

• All staff complete mandatory induction training covering policies, procedures, and compliance standards.
• Regular refresher courses ensure staff remain current with clinical best practices and regulatory changes.
• Performance audits ensure policies are applied consistently.